Smart Food Scale

Shipping Policy for ELVALLO

At ELVALLO, we strive to provide fast and reliable shipping to our customers. Below you’ll find important information regarding our shipping process. By placing an order on ELVALLO, you agree to the terms outlined in this Shipping Policy.

1. Processing Time

• All orders are processed within 2-3 business days (Monday through Friday, excluding holidays).
• Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Rates and Delivery Times

• Standard Shipping: We offer standard shipping for a flat rate. Delivery typically takes between 5-7 business days depending on your location within the United States.
• Expedited Shipping: Expedited shipping is available at an additional cost. Delivery typically takes between 2-3 business days.
• Shipping Carrier: We partner with trusted carriers like USPS, UPS, and FedEx to deliver your orders.

3. Order Tracking

• Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to monitor the status of your shipment on the carrier’s website.

4. Shipping Locations

• We currently offer shipping to all locations within the United States. At this time, we do not offer international shipping.

5. Order Modifications

• Once an order is placed, we cannot modify or cancel it. If you have any issues with your order, please reach out to our customer support team as soon as possible at joelebayss@gmail.com.

6. Delivery Delays

• While we aim to provide timely delivery, certain factors such as weather conditions, carrier delays, or public holidays may affect delivery times. We are not responsible for delays caused by shipping carriers.

7. Lost or Damaged Items

• If your package is lost or damaged in transit, please contact us within 7 days of the delivery date at joelebayss@gmail.com. We will assist you in filing a claim with the carrier or work towards a solution.

8. Return Shipping Costs

• Please note that the cost of shipping for returns, exchanges, or refunds is the responsibility of the customer, unless the product is defective or damaged upon arrival.

9. Customer Service

• If you have any questions about your order or shipping, feel free to contact us at:

  • Name: ELVALLO
  • Address: 100 Lorenz Road, San Antonio, Texas 78209, United States
  • Email: joelebayss@gmail.com

Thank you for shopping with ELVALLO. We are committed to providing you with a seamless shopping experience!