FAQ's

FAQ - ELVALLO

Frequently Asked Questions (FAQs)

1. What is ELVALLO?

ELVALLO is an online store offering a wide range of products with high-quality standards. We use the dropshipping model to ensure you get the best products at affordable prices, directly delivered to your door.

2. How does dropshipping work?

In dropshipping, we partner with suppliers who ship the products directly to you once you place an order. This allows us to offer a wide variety of items without holding inventory.

3. How can I place an order?

Simply browse our website, select the products you want, and proceed to checkout. Follow the instructions to complete your order securely.

4. What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure payment gateways.

5. How can I track my order?

Once your order has been shipped, we will send you a tracking number via email. You can use this number to track your shipment on the courier’s website.

6. What is your return policy?

We offer a 30-day return policy for most products. Please visit our returns page for more details on how to initiate a return.

7. How long will it take to receive my order?

Shipping times vary depending on your location and the product you’ve ordered. Generally, orders are delivered within 7-14 business days.

8. Do you ship internationally?

Yes, we offer international shipping. Delivery times and shipping costs may vary based on the destination.

9. How can I contact customer service?

You can reach our customer service team by emailing support@elvallo.com, or using the contact form on our website.