Privacy Policy

Privacy Policy for ELVALLO

At ELVALLO, we are committed to protecting your privacy and ensuring a secure shopping experience with Us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase from our online store. By using our website, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

When you visit https://elvallo.com/, we may collect the following types of information:

  • Personal Information: When you make a purchase, subscribe to our newsletter, or contact us for customer support, we may collect your personal information, including your name, email address, billing address, shipping address, phone number, and payment information.

  • Non-Personal Information: We also collect non-personal information, such as your IP address, browser type, device type, and browsing activity on our website. This helps us improve our website and services.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment: To process and ship your orders, including handling payments, deliveries, and returns.

  • Customer Support: To respond to your inquiries, provide assistance, and address any issues related to your orders or products.

  • Marketing: With your consent, we may send you promotional emails, special offers, or product updates. You can opt-out of these communications at any time by clicking the unsubscribe link in any email or contacting us directly.

  • Website Improvement: To analyze website usage and improve the functionality, user experience, and content on our website.

3. How We Protect Your Information

We use industry-standard security measures to protect your personal information. This includes using encryption to protect sensitive data like payment information during transmission. However, please be aware that no method of data transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

  • Third-Party Service Providers: We work with trusted third-party service providers (such as payment processors, shipping companies, and email marketing services) to help us fulfill your orders and provide our services. These providers will only use your personal information as necessary to perform their services and are required to protect your data.

  • Legal Compliance: We may disclose your personal information if required by law, regulation, or legal process, such as a court order or subpoena.

5. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to improve your browsing experience and provide personalized content and ads. Cookies are small text files that are stored on your device when you visit our website. You can control cookies through your browser settings and choose to accept or reject them. However, disabling cookies may affect your ability to use some features of our website.

6. Your Rights and Choices

You have the right to:

  • Access and Update Your Information: You can review and update your personal information by logging into your account on our website.

  • Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails from us, you can unsubscribe by following the instructions in the email or by contacting us directly.

  • Delete Your Account: If you wish to delete your account or personal information, please contact us at joelebayss@gmail.com, and we will assist you with the process.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

8. Children's Privacy

ELVALLO does not knowingly collect personal information from children under the age of 13. If you believe that we have collected information from a child under 13, please contact us immediately, and we will take steps to delete the information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" at the top of the policy will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

  • Name: ELVALLO
  • Address: 100 Lorenz Road, San Antonio, Texas 78209, United States
  • Email: joelebayss@gmail.com

By using our website, you consent to the practices described in this Privacy Policy. Thank you for shopping with ELVALLO!