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ELVALLO Return and Exchange Policy
At ELVALLO, we strive to ensure that our customers are completely satisfied with their purchases. If you received the wrong product, color, size, or a damaged item, we offer a 7-day return or exchange policy. Please read the guidelines below to ensure a smooth return or exchange process.
Return/Exchange Eligibility:
Return/Exchange Process:
Important Notes:
Contact Information:
Thank you for shopping with ELVALLO! We are here to ensure you are completely satisfied with your purchase. If you have any questions or concerns, feel free to Contact Us.
Wide and Bright Beam – One common concern for headlamp users is a narrow field of view and low brightness. Our headlamp offers a 230° wide-angle beam with 350 lumens, providing optimal illumination for a variety of outdoor activities.
USB Rechargeable – This headlamp features a built-in 1200mAh lithium polymer battery that can be easily recharged using the included USB cable. A full charge takes about 4 hours, allowing the headlamp to run for 2.5 to 8 hours depending on the selected lighting mode.
Smart Sensor Technology – Equipped with advanced motion sensors, this headlamp lets you control the light by simply waving your hand. (Ensure both the headlamp and sensor switch are turned on to activate this feature.)
Multiple Light Modes – Choose from 5 different lighting modes: COB High, COB Low, XPE High, XPE Low, and Strobe. Easily switch between modes using the control button. (To activate strobe mode, hold the power button for 2 seconds, and both COB and XPE lights will flash simultaneously.)
Lightweight and Comfortable – Featuring an adjustable elastic headband with two buckles, this headlamp is lightweight and comfortable for various activities such as running, camping, fishing, and more. It also has an IPX4 water-resistant rating, making it suitable for use in wet conditions, and can be easily adjusted to fit hard hats or helmets.
Shipping Policy for ELVALLO
At ELVALLO, we strive to provide fast and reliable shipping to our customers. Below you’ll find important information regarding our shipping process. By placing an order on ELVALLO, you agree to the terms outlined in this Shipping Policy.
1. Processing Time
2. Shipping Rates and Delivery Times
3. Order Tracking
4. Shipping Locations
5. Order Modifications
6. Delivery Delays
7. Lost or Damaged Items
8. Return Shipping Costs
9. Customer Service
If you have any questions about your order or shipping, feel free to contact us at:
Thank you for shopping with ELVALLO. We are committed to providing you with a seamless shopping experience!
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