Refund Policy

ELVALLO Return and Exchange Policy

At ELVALLO, we strive to ensure that our customers are completely satisfied with their purchases. If you received the wrong product, color, size, or a damaged item, we offer a 7-day return or exchange policy. Please read the guidelines below to ensure a smooth return or exchange process.

Return/Exchange Eligibility:

  • You have 7 days from the date of delivery to request a return or exchange.
  • We accept returns or exchanges for wrong products, wrong color, wrong size, or damaged items.
  • Used or worn products are not eligible for return or exchange.
  • The product must be in its original condition, unused, and with all tags attached.

Return/Exchange Process:

  1. Return Request: To initiate a return or exchange, please contact us via email at joelebayss@gmail.com within 7 days of receiving the item. Provide your order number, reason for return or exchange, and photos if the item is damaged.
  2. Return Shipping: The return shipping cost will be borne by the customer. We will provide a return shipping address upon request.
  3. Exchanges: If you received the wrong size or color, we will exchange the product for the correct one at no extra charge. Please specify the size or color you would like in your email request.
  4. Refunds: If you prefer a refund instead of an exchange, we will process it once we receive the returned product in its original condition. Refunds will be issued to the original payment method.

Important Notes:

  • Return shipping fees are the responsibility of the customer.
  • Refunds will be processed within 7-10 business days after receiving the returned product.
  • Please ensure the product is carefully packaged to prevent any damage during return shipping.

Contact Information:

  • Brand Name: ELVALLO
  • Address: 100 Lorenz Road, San Antonio, Texas 78209, United States
  • Email: joelebayss@gmail.com

Thank you for shopping with ELVALLO! We are here to ensure you are completely satisfied with your purchase. If you have any questions or concerns, feel free to Contact Us.